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WGU Principles of Management at Western Governors University(IAC1) Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A. Customer liaison policy
B. Customer connection society
C. Customer relationship management
D. Customer association organization

Answer: C

Explanation:
The process that includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes is Customer Relationship Management (CRM).
CRM systems help organizations manage interactions with current and potential customers, streamline processes, and improve profitability by using customer data analysis for various business strategies.

NEW QUESTION # 37
When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A. Benchmarking
B. Reengineering
C. Downsizing
D. Customerization

Answer: D

Explanation:
When developing a quality management system, the step that involves answering the question, "If you were the customer, how would you like us to operate?" is known ascustomerization. This process is focused on tailoring and personalizing the customer experience to meet individual needs and preferences, thus ensuring that the company's operations align closely with customer expectations and desires. By prioritizing the customer's perspective, businesses can enhance satisfaction and loyalty, which are critical components of an effective quality management system.

NEW QUESTION # 38
What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

A. Benchmarking
B. Intrapreneurship
C. Competitive innovation
D. Venture capitalism

Answer: B

Explanation:
The activity of creating a corporate project team to develop a new product is called intrapreneurship.
Intrapreneurship refers to the practice of fostering innovation and entrepreneurial skills within an organization by allowing employees to act like entrepreneurs while working within the company. This approach encourages the development of new products and services and enhances organizational growth.

NEW QUESTION # 39
Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer

A. National origin, race, and education
B. Race, religion, and ethnic background
C. Criminal record, race, and gender
D. Race, religion, and abilities

Answer: B

Explanation:
Equal employment opportunity laws are designed to ensure that people are considered for employment without regard to certain protected traits.
* Race, Religion, and Ethnic Background(Answer D): These traits are protected under equal employment opportunity laws, ensuring that individuals are not discriminated against based on these characteristics.
* Criminal Record(Answer A),Education(Answer B), andAbilities(Answer C): These are not protected traits under equal employment opportunity laws.

NEW QUESTION # 40
What is the main focus of SWOT analysis? Choose 1 answer

A. Establishing a factory's production rate and quality standards
B. Developing a business's mission and vision statements
C. Determining a company's corporate structure and management style
D. Uncovering an organization's strengths and weaknesses

Answer: D

Explanation:
The main focus of SWOT analysis is to uncover an organization's strengths and weaknesses, along with identifying opportunities and threats. SWOT, which stands for Strengths, Weaknesses, Opportunities, and Threats, is a strategic tool used to understand the internal capabilities and external possibilities and risks facing an organization. This analysis helps in identifying what the organization does well and where it may need improvement, thus forming a basis for strategic planning.

NEW QUESTION # 41
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Accurate Principles-of-Management Answers - Principles-of-Management Reliable Test Duration

WGU - Principles-of-Management –Valid Accurate Answers

WGU Principles of Management at Western Governors University(IAC1) Sample Questions (Q36-Q41):

How Can WGU Principles-of-Management Exam Questions Assist You In Exam Preparation?

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